EMC Documentum Content Services for SAP CRM

Documentum Content Services for SAP CRM
Improved CRM marketing, sales, delivery, and support processes for SAP

EMC Documentum Content Services for SAP CRM simplifies customer relationship management (CRM) processes for SAP. With Documentum Content Services for SAP CRM, your enterprise can extract maximum value from your CRM investment by fostering collaboration between diverse stakeholders in your SAP CRM environment. It supports diverse content types such as Microsoft Office documents, e-mail messages, rich media files, and reports.

EMC Documentum Content Services for SAP CRM delivers:

Features	Benefits
Greater content access	Browse or search for other supporting content using a lightweight client for full-text or attribute-based searching.
Collaboration	Notify nonSAP users in order to collaborate with them in creating CRM content such as marketing collateral, case reports, sales orders, customer licenses, and product delivery notices.
Improved customer satisfaction	Use SAP CRM tasks in broader, longer-running business processes like customer escalation management, contract disputes, marketing, or sales campaigns, managed by content platform.
Maximized investment	Manage diverse types of SAP CRM content for corporate or governmental regulations, archiving and retention management, and customer communication and publication.