eServices Support Tools

EMC eServices Support Tools provide you with EMC's latest product- and service-related information as well as access to EMC technical expertise. Available by registering on EMC Powerlink, this powerful suite of online support tools puts you in control, provides answers to your technical questions, and helps you to quickly address hardware, software, and performance issues.

The eServices Support Tools portfolio includes:

• Knowledgebase search — Easily search technical and support resources including support solutions, service requests, white papers, and support forums.
• Interoperability and product lifecycle information — Access EMC’s E-Lab interoperability test results which provide the industry's most rigorous interoperability testing, spanning every major platform and operating system as well as successful configurations from EMC customers. Stay current on general availability, new releases, and end-of-life information for EMC hardware and software products.
• Alerts and technical documentation — Keep current with known product issues and discover best practices for your EMC or multivendor configurations. Leverage EMC's comprehensive repository of technical documentation and white papers.
• Software downloads and licensing — Register your software, obtain software license keys, and download product enhancements, patches, and upgrades online, at your convenience.
• Service request management — Create, track, and resolve issues quickly and easily. With our powerful online case submission and management system, you can manage your support experience anywhere, any time. My Support, our dynamic, intuitive interface, provides you with fast, easy, and customizable access to your service requests.
• Support forums — Engage and collaborate with other EMC users and experts worldwide. Join our interactive and lively support forums community and resolve issues, share ideas, increase your knowledge, and gain insight into how your peers are tackling and resolving many of the same questions and issues you encounter.
• Product and diagnostic tools — Get access to critical tools including user documentation, troubleshooting flowcharts, Visio stencils for environment diagrams, utilities for collecting host information, and procedure generator utilities for creating installation and configuration procedures.
• Live chat – Engage Live Chat agents for your noncritical support and troubleshooting questions. Leverage EMC’s technical expertise and receive quick answers to your questions without opening a service request.
• Support by product – Gain quick access to all relevant technical support resources by product family. Our product-centric pages are specifically designed central resources for all technical and support-related information.