Purchase, Renew, or Upgrade

EMC Purchase, Renew, or Upgrade options help you extend your investment. You can purchase selected EMC services in advance and use them as your business needs dictate to maximize your purchasing power and accelerate time to resolution. Convenient options are also available for renewals and upgrades to your support services.

Options include:

• Service event packs — Get credits that you can apply toward non-warranty and maintenance event services. When you need service, you simply call EMC Customer Service for a quote for each service event. Upon your approval, we will schedule and deliver the service you need. Your account is decremented automatically without any further administrative work on your end.
• EMC customer engineer — Prepare for services outside the scope of your EMC warranty or maintenance contract by purchasing an EMC customer engineer's time for a minimum of four hours at a time. This fixed-scope, fixed-price service enables rapid ordering for typical service activities.
• Software support — Purchase, enhance, or extend an EMC Software support program by contacting your EMC Account Manager or a Software Support Renewals representative using the information below:
  
  

  Content Management Products, excluding ApplicationXtender
  
  Americas: CMA_IS_Renewals@emc.com
  
  Asia Pacific: CMA_Renewals@emc.com
  
  Europe, Middle East and Africa: CMA_EMEA_Renewals@emc.com
  
  ApplicationXtender
  
  Americas: CMA_IS_Renewals_AX@emc.com
  
  EMC Hardware and Storage Platform Software
  Backup, Recovery and Archiving Software
  
  Americas: 866-362-1500 (EST Business Hours); BURA_IS_Everett@emc.com
  
  Asia Pacific: Renewal-APJ@emc.com
  
  Europe, Middle East and Africa: RenewalsEMEA@emc.com

• Flexible purchasing options — Take advantage of these offerings at any time during the solution support lifecycle, from the time of sale through the post-sale period. You can also pre-pay or purchase Service Event Packs as an open purchase order. There is a minimum purchase amount required for each Service Event Pack.